Kingfisher Access Information

Kingfisher Access - Online Store

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About Us We at Kingfisher Access are completely dedicated to your total satisfaction. If you have any suggestions or comments please email us using the link on the store page.

Our Contact details:
Kingfisher Access
1 The Oast Houses Rede Court Road Rochester Kent ME2 3TG United Kingdom
Phone: 0333 6661881
Fax: 0333 6661991
Email: samm@kingfisheraccess.co.uk

Making A Purchase Making a purchase could not be easier. Just browse our store, and add any items that you wish to buy into the shopping cart. After you have finished your selection, click on 'Checkout' and you will be asked for a few details that we need to be able to complete the order.

We accept Visa and MasterCard. We do not charge for any item until it is ready to ship. Backordered items are not charged until they are shipped. You may send your credit card information via phone, fax, post or over the Internet.

When confirmation of order is received, this is to indicate that we have received your order. It does not indicate that a contract exists between us. We will indicate acceptance of your order, and hence a contract between us, when we send you an invoice. We have included this term to protect us in the case that a mistake has been made in pricing, we have inadvertently under-priced goods, or we are no longer able to supply a particular product for some reason. In the case of a change of price, we will always contact you first to ensure that the price is acceptable.

Shipping And Handling We aim to deliver all orders within 3-7days if the goods are in stock. If the goods are "Out of Stock" we will send out the order as soon as it becomes available again. If we cannot source the item we will contact you to inform you.

Delivery Schedule We process your order right away. We will normally send your order to you within 3 business days.

Back Orders If your item is not in stock, we will back order for you. You will always be emailed with the option to cancel your order if you would rather not wait.

Tax Charges For orders made from the UK or the European Union, 17.5% VAT is added.

Credit Card Security When the order is placed at our website, credit card numbers are encrypted using 128 bit encryption. They are only decrypted after they reach our computer. They are not held in clear text on any web site.

Reaching Us If you need to reach us, please email us using the link on the store page, alternatively, you can call on 0333 6661881 (International +44 0333 6661881) or fax us on 0333 6661991 or write to us at 1 The Oast Houses Rede Court Road Rochester Kent ME2 3TG United Kingdom

Privacy Policy Kingfisher Access Ltd do not disclose buyers' information to third parties other than when order details are processed as part of the order fulfilment. In this case, the third party will not disclose any of the details to any other third party.

Cookies are used on this shopping site to keep track of the contents of your shopping cart, to store delivery addresses if the address book is used and to store your details if you select the 'Remember Me' Option. They are also used after you have logged on as part of that process. You can turn off cookies within your browser by going to 'Tools | Internet Options | Privacy' and selecting to block cookies. If you turn off cookies, you will be unable to place orders or benefit from the other features that use cookies.

Returns Policy We want you to be happy with your purchase. Please checks goods on delivery and ensure that they are supplied correctly. If any of the goods prove to be unsuitable please return them within 7 days in their original packaging and in an unused condition for a full refund less of any postage costs. Your rights to return goods are protected under the EU Distance Selling Directive which can be found at http://www.hmso.gov.uk/si/si2000/20002334.htm

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